Before booking an appointment, please carefully read and agree to our salon policy. By clicking the “Book Appointment” button, you acknowledge and agree to our policy.
1. Making and keeping your appointment.
When scheduling appointments, remember that time is a valuable resource for both you and the person you are scheduling with. This applies to appointments at the nail salon as well. It is important to treat others’ time with respect and not intentionally waste it. Nail technicians usually rely on appointments to earn a living, and if clients don’t show up, they may not get paid. If you cannot make it to your scheduled appointment, it is important to inform the technician as soon as possible. The sooner they know, the better they can fill the spot with someone else on their waiting list or a walk-in customer. Remember, showing consideration for others’ time is always appreciated.
2. Deposit require.
We value your appointments and want to ensure that we can provide you with the best service possible. To secure your appointment, we require a deposit of 50% of the total cost of the service. This deposit is non-refundable but will be applied towards your reserved service. Please keep in mind that we reserve your appointment exclusively for you.
3. Cancellation Policy (Políticas de cancelación).
Please be considerate and notify us at least 24 hours before your appointment if you need to cancel or reschedule. You can use the link provided in the email to inform us. This way, we can arrange our schedule to accommodate other clients on our waiting list or walk-ins. Here’s a brief overview:
- If you do not show up for your appointment, you will lose the 50% deposit made at the time of making your appointment. No exceptions / No excuses.
- If you do not reschedule your appointment 24 hours in advance, you will lose the 50% deposit made at the time of making your appointment. No exceptions / No excuses.
- When you book an appointment with less than 24 hours of service, you lose your right to reschedule your appointment and transfer your deposit if you wish to reschedule. Therefore, please do not book expecting to change your day of service.
- All deposits are non-refundable. If you reschedule within 24 hours of your appointment, your deposit will be transferred to your rescheduled appointment.
- If 2 or more services are booked at the same time and one of the services is canceled on the day of the service or less than 24 hours, you will lose 50% of the deposit for the canceled services.
4. Late.
We understand that sometimes you may be late due to unforeseen circumstances such as traffic or other reasons. We will always try our best to accommodate you and your schedule. However, we kindly request that you keep in mind that your tardiness may have an impact on our team’s schedule for the rest of the day, and may cause them to be late for their next appointments. Therefore, to ensure smooth operations and to minimize any inconvenience to our clients, we have implemented a few general guidelines.
If you arrive within 15 minutes of your scheduled appointment time, we will allow a grace period and there will be no additional charges. However,
A) If you are late by more than 15 minutes, a $20 fee will be added to your final balance.
B) If you are more than 30 minutes late, your appointment will be canceled and you will lose 50% of your deposit.
5. Gratuity.
Gratuity is not included in the price of our services or gift cards. It is customary to tip between 15% and 20% of the total service cost, but the decision to tip is ultimately up to you. You may tip your nail technician immediately after the service or while checking out using cash, check, or credit card.
We always strive to provide you with 100% satisfaction with our services. If, for any reason, you feel dissatisfied, we kindly request that you inform us before leaving the facility or contact us within three days of the service. This way, we can schedule a correction free of charge. Please note that we do not offer refunds under any circumstances.
6. Cellphones
As a courtesy to others, please silence your cell phones and other devices. Do not use a speakerphone; use headphones or text instead. Thank you.
7. Children / Pets.
We all love children and pets, but it is important to focus on the quality of the service and your ability to fully enjoy the moment you have reserved for yourself. We do not allow children or pets in the studio during the process for safety reasons. Please note that there are glass materials and small, pointed objects in the studio that could be dangerous for them. If you bring them, it is your responsibility to ensure their safety without interrupting the reserved time.
8. Pricing Policy
Each case is different, each nail and skin type is different, and there are basic prices that are subject to variations according to each case.
9. Warranty.
All services Nail Box Rebeca provides are covered by a 3-day warranty period. During this time, we offer to repair any imperfections at no additional cost. Any requests outside of the warranty period will require a regular appointment.